Return PolicySoftware, Custom orders, volume licensing program software, products designated as special order are final and cannot be returned even unopened.
Smart Version Computers cannot accept returns of products once they have been opened. Before opening each product, Customer shall check the packaging and label(s) carefully to be sure that Customer received the correct product and version. If the supplier's original packaging and seal is still intact, Customer may return the product to us within 7 days from the date of purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 20% restocking fee. Return shipping to Smart Version Computers is at Customer's own expense.
NO returns of any type will be accepted without a Return Merchandise Authorization “RMA” number obtained from Smart Version Computers. All permissible returns under this Agreement for credit are subject to a 20% restocking fee. All products for return must be received in Smart Version Computers warehouse within 7 days from the issuance date of the RMA number. RMAs expire in 7 days after they are issued and cannot be extended or re-issued.
Smart Version Computers will ONLY issue an RMA number if it has not yet been more than 7 days from the date the item is received by Customer.
All Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, blank warranty cards, cabling and other accessories and documentation. Smart Version Computers reserves the right to refuse a return on any product that does not meet these requirements.
Replacement items will ONLY be shipped after the item(s) at issue are received and inspected by Smart Version Computers Return Merchandise Department.
Customer shall obtain an RMA number before shipping back the product by any of the available methods described be Send firstname.lastname@example.org
Smart Version Computers is not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. A credit to an account or issuance of a check may take up to 30 days subsequent to an approved return authorization
Customer is responsible for shipping charges on all returned items.
Smart Version Computers strongly recommends that Customer fully insure the return shipment in case it is lost or damaged and use a carrier that can provide it with proof of delivery for Customer's protection.
Smart Version Computers reserves the right to refuse a return on any product that does not meet the above requirements.